Terms for customers

Delivery & payment

We bring water to your home or office free of charge on orders from 360 UAH. Pay the way you prefer: cash to the courier, card online or by bank transfer with an invoice.

Where we deliver

Kyiv and the nearest suburbs

Our own branded fleet delivers water across Kyiv and the closest satellite towns every working day.

Kyiv
free delivery
Brovary
free delivery
Vyshneve
free delivery
Irpin
free delivery
Free on orders from 360 UAH
smaller orders or a single bottle — 100 UAH delivery fee
Delivery schedule
Mon–Sat 9:00–19:00 · closed on Sundays · order before noon for same-day delivery
How it works

Four simple steps

From your message to a full bottle on your cooler — with no hassle in between.

  1. Order by message

    Write to us in Telegram or Viber in English — the operator will help you pick water and equipment right in the chat. You can also order via the website checkout or call (in Ukrainian).

  2. We confirm the order

    We get back to you to confirm the order and agree on a convenient delivery day and time window.

  3. Delivery in your time window

    The courier arrives in the agreed window, calls ahead, carries the water in and, if needed, sets the bottle on your cooler or pump. Prefer contactless? We can leave the bottles at your door when the deposit is paid or your empties are left out — just tick the option at checkout.

  4. Empty bottles exchanged

    On every following delivery simply hand over the empties — we take them for sanitation and bring full bottles in return.

Payment methods

Pay the way that suits you

Three payment options for private customers and businesses — choose yours when confirming the order.

Cash on delivery

The classic way: pay the courier when your water arrives. Couriers always carry change.

Card online (LiqPay)

Pay by Visa or Mastercard on the website through LiqPay, PrivatBank's secure payment service.

Bank transfer

For businesses and organizations: we work by invoice and provide a full set of accounting documents.

Returnable bottles

How the bottle deposit works

Our 18.9 L bottles are reusable — good for the environment and for your budget. Here is how it works:

  • With your first order you pay a one-time refundable deposit of 350 UAH per bottle — it covers the returnable bottle itself, it is not a fee.
  • From then on you only pay for water: on every delivery empty bottles are simply exchanged for full ones.
  • Switching from another supplier? We accept other companies' bottles in exchange — no need to pay two deposits.
  • Decide to stop the service? Return the bottles and we refund the deposit in full.

Welcome gift: place your first order of 3 or more bottles with the deposit and we add a manual pump for free.

Order in English

Message us — we speak English

The fastest way to order: write to us in Telegram or Viber. An English-speaking operator will confirm your order, delivery day and payment right in the chat.

English-speaking operator in Telegram & Viber, Mon–Sat 9:00–19:00 (Kyiv time). Phone support is in Ukrainian.

Ready to order water?

Message us or call — we will agree on a convenient time window and deliver your water shortly.